Privacy

This Website is operated by Hello Neighbor. We understand that the information you share is private to you and are committed to respecting the privacy and security of your personal information. Please read this Privacy Policy to understand how we use and look after the personal information that you provide to us.

All references in this Privacy Policy to the “website” or “Website” refer to this website helloneighbor.io; to “we”, “us”, “our” and “Hello Neighbor” refer to Hello Neighbor; and to “you” and “your” are to you, the user / buyer.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

When you visit our Website or make a financial contribution from our Website, you may be asked to provide certain information about yourself including your name and contact details. We may collect additional personal information about you from e-mails or other correspondence that you send to us.

By making a financial contribution from this Website or by sending an e-mail to us, you consent to the collection, use and transfer of your personal information in accordance with the terms of this Privacy Policy.

Your information will enable us to supply to you the information, products or services that you request from time to time when using our Website. We may also use your personal contact information to send you details of new programs, services, products, or promotions in respect of our Website, partners and other related websites; to contact you for your views on our services; and to notify you occasionally about important changes or developments to our Website or our services.

We may also collect technical information from you, such as your IP address (which is a number specially given to your computer) and the type of internet browser you are using. We may use this type of technical information to help administer and check the use of our Website and to improve and develop our Website and our services. We do not link this technical information to anything that could identify you which means you always remain anonymous to us in respect of such information.

Our transaction and payment service, Stripe, uses third party services to track the performance of their transaction and payment service. This Privacy Policy does not apply to, and we cannot control the activities of, Stripe or any other third party service they use to collect data on the performance of their services. For more information about how Stripe uses your personal data, see Stripe’s Privacy Policy.

FINANCIAL INFORMATION

Please note that we do not retain any financial information - we use Stripe and PayPal, transaction and payment services – they’re the people who know the business of keeping your payment details secure. We do not store credit card numbers, debit card numbers, or PayPal account details. Stripe’s use of your information is subject to Stripe’s Privacy Policy. This Privacy Policy does not apply to, and we cannot control the activities of, Stripe or any other third party advertisers of offer providers. For more information about how Stripe look after your financial details see Stripe’s Privacy Policy and see how they help prevent identity theft here.

HOW CAN YOU OPT OUT, REMOVE OR CHANGE INFORMATION YOU HAVE PROVIDED TO US

You may withdraw any consent you’ve given in respect to our use of your personal data at any time. You also have the right to access your data and to change or delete your data in the event that your data stored by us are incorrect or otherwise unlawful. If you wish us to opt out, remove or change your personal information, please notify us of this by e-mailing us at info@helloneighbor.io

HOW SECURE IS INFORMATION ABOUT ME?

We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. All information provided by you is stored on servers that are firewall protected.

We will use your personal information only in accordance with the terms of this Privacy Policy but, while we take reasonable precautions to secure any personal information, please be aware that it is not possible to guarantee the security of any information transmitted over the Internet or wireless network.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only retain your information for a reasonable period that ensures highest quality of service provided by us or for so long as either you or legislation permits.

USE OF COOKIES

We may use cookies on this Website for record keeping purposes. Cookies are small pieces of information which are stored on your computer’s hard drive and are used to collect non-personal information to track access to this Website. Cookies can make it easier for you to use the Website during future visits. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our Website. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

WHAT INFORMATION CAN I ACCESS?

If you would like to understand what personal information we hold please contact us at info@helloneighbor.io

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time and, if we do so, we will post the changes on this Website so that you may be aware at all times of the information we collect and how it is used. Your continued use of this Website after changes have been posted constitutes your acceptance of this Privacy Policy as amended.

COMPANY DETAILS

Hello Neighbor
6587 Hamilton Ave, #1E
Pittsburgh, PA 15206
Email: info@helloneighbor.io