We are currently hiring for a part-time Mom-to-Mom Support Coordinator.

Available Positions

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new lives. In that time we’ve matched 122 refugee families from 13 countries of origin and together with their mentors they have tracked over 5,000 mentoring hours. Read more about our mission, vision and core values.

Why It’s Great to Work Here:

  • We are doing innovative work supporting refugees and immigrants
  • We are building a diverse and multicultural community and workplace
  • You will learn a lot and develop new skills
  • We like to take big risks
  • You opinion matters and will help shape Hello Neighbor’s growth and impact
  • We are a small collaborative team that works together closely
  • We are one-part startup and one-part nonprofit, you’ll get to learn about both
  • We have received national recognition for our work and it’s an exciting time to join our team
  • Our office is in a sunny and inviting space in Larimer. It’s a positive and great workplace environment

Join our growing team! See a list of our current open positions below.

Mom-to-Mom Support Coordinator

The Mom-to-Mom Support Coordinator is responsible for developing one of our newer programs, Smart Start for Refugee Mothers and Children. This role is a hands-on and high attention to detail opportunity to help recently resettled refugee expectant and new mothers navigate Pittsburgh and enroll in critical services that help them move from survive to thrive. This is a unique opportunity to make a meaningful contribution to our mission while learning what it takes to build a nonprofit.


  • Enroll, support, and serve as case manager for new and expecting refugee mothers, including doing intakes, matching them with a dedicated mom volunteer, and supporting them throughout their perinatal journey.
  • Lead recruitment and create enrollment opportunities for new refugee moms — both within the Hello Neighbor program and from other community groups — to join.
  • Provide case management for new moms and volunteers as needed, including referring to external partners and involving the Hello Neighbor team as necessary.
  • Lead volunteer recruitment and training for local mom volunteers, including volunteer training, matching, tracking, and supporting.
  • Coordinate with the Direct Services Coordinator to oversee distributions to new moms including the baby boxes, wishlists for new items, and meal trains.
  • Listen to and identify the needs of our refugee moms and create culturally competent programming and support. Lead our community partner relationships. This includes maintaining a detailed workflow of those relationships, tracking contact information, and representing Hello Neighbor to new and existing partners.
  • Track all partner, volunteer, and mom-to-mom specific donor relationships in an organized and detailed way for relationship building, stewardship and acknowledgement purposes
  • Create and constantly develop benchmarks, logic models, outcomes and outputs for the program.
  • Develop a recruitment plan including marketing materials, a timeline, and execution strategy to onboard refugee moms.
  • Represent Hello Neighbor at collaborative calls and meetings within the maternal health space.
  • Stay up to date on maternal health research outcomes and incorporate into program design and implementation as appropriate.

About You:

  • Minimum of 1-4 years of experience
  • Experience in healthcare related to women’s outcomes and/or social work a plus
  • Previous experience working with immigrant or low-income communities
  • Knowledge of the issues that new and expecting moms face
  • Experience building partnerships
  • Good report writing skills with good interpersonal skills.
  • Must be highly computer literate
  • Is an enthusiastic professional, who is comfortable speaking in public and is able to build relationships with internal stakeholders
  • Bachelor’s Degree required, Masters Degree optional.

Position Details:

  • Part-Time Hourly: $20/hour for 20-30 hours a week
  • Start Date: ASAP or by January 4th, 2021
  • Reports to our Family Services Manager


At this time we are not accepting resumes for our paid internship program and have made the difficult decision to cancel Summer and Fall 2020 internships. Stay tuned for more information on potential internship opportunities for 2021.

Important Notes:

  • Hello Neighbor has placed COVID procedures and social distancing policies in place for the safety of all staff, volunteers, and families.
  • Hello Neighbor stands with the black community in Pittsburgh and throughout the world. We are committed to being an anti-racist and inclusive organization. Read about our commitment and our Core Values.

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!